E xchange & Return-Refunds

We always seek to provide the best of our services & quality to our customers. However, the customer can apply for an exchange if they receive a wrong or damaged product within 48 hours of product delivery. After 48 hours will not be accepted "Application for Exchange" for any reason. Please Note: We do not entertain returns and refunds or cancellations requests.

To get an EXCHANGE OF WRONG PRODUCT, notify us via WhatsApp or by E-mail with "Application for Exchange - Wrong Product Received" as a subject. The application should include an unboxing video of the parcel & that's mandatory as without an unboxing video, no request will be considerable. Also, mention your Order ID, name, and phone number for us to contact you. Moreover, it must include a picture of the product you placed an order for & the product you received by mistake for a better understanding.

Once the request gets accepted, we raise a free pickup at the customer's address only once, so we suggest confirming your availability for the provided address at the time of pickup. The customer needs to keep the parcel ready in its original packing sent by the company with a shipment label on it but can remove the free goodies if sent to them. We will provide you with the shipment label. Please Note: If a courier company does not support the customer's pin code for pickup, the parcel has to be shipped by the customer only. In that case, the customer can claim paid charges by submitting the payment receipt to us after we receive the parcel. However, the company will not be responsible for a loss in cases like misplaced, delivered at the wrong address, crashed or broken, etc.

However, once the shipment gets picked up from the customer's address and gets delivered back to us, we will dispatch a new parcel with a product that was originally booked by the customer while placing their order. Before dispatching, the wrong product received will be examined for not being used by the customer or damaged while sending it back to us. Please Note: If we receive a damaged or a used product then the company will not be responsible and the product will be shipped back to the customer as it is.

Important: If you have ordered more than one product, then you need to pack only the wrong one. Also, if a customer has any query regarding the procedure, they can approach our "Customer Care Team" in time to avoid any confusion in the future.

 

To get an EXCHANGE OF DAMAGED PRODUCT, notify us via WhatsApp or by E-mail with "Application for Exchange - Damaged Product Received" as a subject. The application should include an unboxing video of the parcel & that's mandatory as without an unboxing video, no request will be considerable. Also, mention your Order ID, name, and phone number for us to contact you. Moreover, it must include a zoom picture and video of the product with a mark on the damaged area for a better understanding.

Once the request gets accepted, we raise a free pickup at the customer's address only once, so we suggest confirming your availability for the provided address at the time of pickup. The customer needs to keep the parcel ready in its original packing sent by the company with a shipment label on it but can remove the free goodies if sent to them. We will provide you with the shipment label. Please Note: If a courier company does not support the customer's pin code for pickup, the parcel has to be shipped by the customer only. In that case, the customer can claim paid charges by submitting the payment receipt to us after we receive the parcel. However, the company will not be responsible for a loss in cases like misplaced, delivered at the wrong address, more crashed or broken, etc.

However, once the shipment gets picked up from the customer's address and gets delivered back to us, we will dispatch a new parcel with a new same product that was originally booked by the customer while placing their order. Before dispatching, the damaged product received will be examined for not being used by the customer or more damaged while sending it back to us. Please Note: If we receive a used product then the company will not be responsible and the product will be shipped back to the customer as it is.

Important: If you have ordered more than one product, then you need to pack only the damaged one. Also, if a customer has any query regarding the procedure, they can approach our "Customer Care Team" in time to avoid any confusion in the future.